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Field Test Technician

Kyyba, Inc.
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Title: Field Test Technician
Location: Waterloo, IA
Duration: 12+ Months (Possible extension depending on performance & client needs)

NOTE - Visa sponsorship is not available, now or in the near future, for this position.

Description:

  • Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and customer support capability.
  • May serve as a resource to other product support representatives, engineering, and / or quality improvement teams, etc.

Duties:

  • Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
  • Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
  • May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
  • Provide assistance in gathering identified parts needed for production intent updates.
  • May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts.
  • Periodic travel is required throughout US/Canada - approx. 10-20%.

Managers Notes:

  • We need to target candidates with diesel and electrical diagnostic background; someone who worked as a technician for ag. dealer or OEM tech.
  • Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

Education Requirement:

  • Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: electrical engineering technology, diesel power technology, manufacturing engineering technology, technology management.

What Type Of Technical Experience:

  • Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
  • Must have the electrical diagnostic background; knowledge of battery electric vehicle systems.

Software Familiarity:

  • Microsoft office and Teams.
  • Will use propriety diagnostic tools/applications, so must be technically adept.

Thank You